The Challenge: Recurring Issues and Reactive Repairs
Earlier this year, we got a call from the office manager of a groㅓㅓㅓㅓㅓㅓ.
They had been struggling with constant minor issues — broken chairs, flickering lights, leaky washroom taps, jammed sliding doors — that were eating up their team’s time and energy. Their problem? They were treating maintenance as an emergency, not a system. And it was costing them
1. The Situation Before MendMate
- Staff had to log complaints manually
- Different vendors for plumbing, electrical, and carpentry
- Delays in response time
- Budget overruns due to repeated quick fixes
The team was frustrated, and small issues were snowballing into big distractions.
2. Our Solution: Smart Monthly Maintenance Plan
We sat down with them to understand their routine issues and proposed a simple plan:
- One point of contact
- Monthly preventive checks
- Same-day service on call
- Fixed monthly cost to control budget
We assigned a dedicated technician who now visits every week for check-ups and also handles urgent fixes.
3. The Results (Within 60 Days)
- 40% drop in maintenance-related complaints
- Saved 10+ hours/month of internal team time
- Reduced ad-hoc repair costs by 30%
- Higher team satisfaction (they even left us a Google review!)
What the Client Said
“We never realized how much time we were wasting chasing multiple vendors. With MendMent, things just get fixed — on time and without drama.”
— Rene Y, Admin Head, NetSphere Technologies
Maintenance That Works With You
This story isn’t unique. Many offices face the same issues — small problems piling up, draining resources, and creating stress.
If you’re managing a workspace, rental property, or co-working space — we can help bring order to the chaos.